Welcome to Automotive Tools Store’s FAQ section. Below you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

About Our Store

What kind of products do you specialize in?
We specialize in professional-grade automotive tools including air tools (grinders, hammers, impact wrenches, ratchets, sanders, saws), automotive specialty tools (like timing tools and ball joint kits), and workshop equipment. We also carry a full range of accessories and attachments for these tools.
Who is your typical customer?
Our customers range from professional mechanics who rely on our tools for their daily work to serious DIY enthusiasts who demand professional-quality equipment for their projects. Our precision delivery system and high-quality tools appeal to anyone who values reliability and efficiency.

Product Questions

Are your tools professional-grade quality?
Absolutely. We source only professional-grade automotive tools that meet the demanding standards of working mechanics. Many of our products are the same tools used in professional repair shops.
Do you offer any warranties on your tools?
Most of our tools come with manufacturer warranties. Specific warranty terms vary by product – please check individual product pages for details. We also stand behind all our products with our 15-day satisfaction guarantee.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are processed through encrypted connections for your security.
Is my payment information secure?
Yes, we use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers.

Shipping & Delivery

Where do you ship from?
All orders ship from our warehouse in Severna Park, Maryland, USA. We ship worldwide, though some Asian and remote regions may be excluded due to customs restrictions.
What shipping options do you offer?
We offer two shipping methods:

Standard Shipping (DHL/FedEx): $12.95, delivered in 10-15 business days after dispatch
Free Shipping (EMS): Free on orders over $50, delivered in 15-25 business days after dispatch

Most orders are processed within 1-2 business days before shipping.
How can I track my order?
We provide tracking information for every shipment. You’ll receive an email with your tracking number once your order has been dispatched from our warehouse.
Do you ship to my country?
We ship globally to most countries, excluding some Asian and remote regions due to customs restrictions. If you’re unsure whether we ship to your location, please contact our customer service team before placing your order.

Returns & Exchanges

What is your return policy?
If you’re not completely satisfied with your purchase, you may initiate a return within 15 days of delivery. The item must be in new, unused condition with all original packaging. Please contact our customer service team at [email protected] to begin the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Customer Service

How can I contact customer service?
Our US-based support team is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. Emails received outside these hours will be answered the next business day.

Still have questions? Don’t hesitate to reach out to our friendly customer service team. We’re here to help you get the right tools for your automotive needs!