At Automotive Tools Store, we’re committed to providing professional mechanics, automotive technicians, and serious DIY enthusiasts with high-quality air tools and automotive specialty equipment. We stand behind our products with straightforward shipping and returns policies designed for your convenience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping:

  • Carrier: DHL or FedEx
  • Shipping Cost: $12.95
  • Delivery Time: 10-15 business days after shipment

Free Shipping:

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination. We ship worldwide except to certain Asian countries and remote locations.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges

Eligibility

To be eligible for a return or exchange:

  • Item must be in new, unused condition with original packaging
  • Return must be initiated within 15 days of receiving your order
  • Proof of purchase (order number) must be provided

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Air tool attachments that show signs of use
  • Opened packages of air line accessories
  • Any specialty tools with removed protective coatings

Return & Exchange Process

  1. Contact Us: Email [email protected] with your return/exchange request within 15 days of receiving your order.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all included accessories and documentation.
  4. Ship Your Return: Send the package to:

    Automotive Tools Store
    Returns Department
    337 South Dr
    Severna Park, US 21146

    Include the RMA number clearly on the outside of the package.

  5. Processing: Allow 3-5 business days for processing once we receive your return.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and retaining your receipt until the return is processed.

Refund Timeline & Methods

Once your return is received and inspected:

  • Refund Processing: 3-5 business days after we receive your return
  • Payment Method Refund: Original payment method (Visa, MasterCard, JCB, or PayPal) within 5-10 business days depending on your financial institution
  • Shipping Costs: Original shipping charges are non-refundable

Exchange Process

For exchanges (size, color, or different product):

  • Follow the same return process above
  • Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
  • We’ll process the exchange once we receive your return
  • You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Provide photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Automotive Tools Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Name: [Product Name]
Item SKU: [If available]
Reason for Return/Exchange: [Please specify]

For exchanges, I would like to receive: [Specify replacement item if applicable]

I confirm that the item is in new, unused condition with original packaging.

Please provide return instructions and RMA number at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Questions?

Our customer service team is available Monday-Friday, 9AM-5PM EST to assist with any questions about our shipping or returns policies.

Email: [email protected]