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Welcome to Automotive Tools Store (“we,” “us,” or “our”) at www.thespecialisttools.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or using our site, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for professional mechanics, automotive technicians, and serious DIY enthusiasts who are at least 18 years old. By using our site, you represent that you meet these criteria.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and software, is our property or our licensors’ and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality air tools and automotive specialty equipment, including but not limited to:

  • Air & Power Tools (grinders, hammers, impact wrenches, ratchets, sanders, saws)
  • Air Line Accessories (hoses, reels, fittings)
  • Automotive Tools (timing tools, ball joint kits)
  • Batteries and Chargers
  • Tool Accessories and Attachments

We make every effort to display product colors and specifications accurately, but actual colors may vary slightly due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Acceptance

Your order represents an offer to purchase which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that your payment information is accurate and that you are authorized to use the payment method.

3.3 Pricing

All prices are in USD. We reserve the right to correct pricing errors at any time before shipping.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)

Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

We ship worldwide except to certain Asian countries and remote locations. Delivery times are estimates and may vary.

4.3 Risk of Loss

Title and risk of loss pass to you upon delivery to the carrier.

5. Returns and Refunds

5.1 Return Policy

You may return most unused items in original packaging within 15 days of delivery. The following are non-returnable:

  • Air tool attachments showing signs of use
  • Opened packages of air line accessories
  • Specialty tools with removed protective coatings

5.2 Return Process

  1. Contact us at [email protected] within 15 days to request an RMA
  2. We will provide return instructions within 2 business days
  3. Ship items to: Automotive Tools Store Returns Department, 337 South Dr, Severna Park, US 21146
  4. Allow 3-5 business days for processing upon receipt

5.3 Refunds

Refunds are issued to the original payment method within 5-10 business days after return processing. Original shipping costs are non-refundable unless the return is due to our error.

5.4 Exchanges

For exchanges, follow the return process and specify the replacement item. You are responsible for any price difference and additional shipping costs.

5.5 Damaged or Defective Items

Contact us immediately with photos for replacement or refund at no additional cost.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining confidentiality of your credentials.

6.2 Prohibited Conduct

You agree not to:

  • Use our products for illegal purposes
  • Misrepresent your identity or information
  • Interfere with website operations
  • Attempt unauthorized access to our systems

6.3 Proper Use of Tools

You assume all responsibility for proper and safe use of tools purchased from our store. Always follow manufacturer guidelines and safety procedures.

7. Limitation of Liability

To the fullest extent permitted by law, Automotive Tools Store shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. General Provisions

8.1 Governing Law

These terms shall be governed by the laws of the State of Maryland, without regard to conflict of law principles.

8.2 Changes to Terms

We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance.

8.3 Contact Information

For questions about these Terms and Conditions, please contact us at:

Automotive Tools Store
337 South Dr
Severna Park, US 21146
Email: [email protected]
Hours: Monday-Friday, 9AM-5PM EST